Taking a cue from the blog of my classmate " http://lupag-tiascolto. blogspot.com / "It occurred to me that one of the essential factors of the communication is" active listening ".
But how to listen actively?
How to demonstrate ability to pay attention to the statement of the interlocutor?
Active listening is based on empathy and acceptance. It is based on creating a positive relationship,''characterized by a climate in which a person can feel empathy''and included, however, is not judged.
When you practice active listening, instead of asking with attitudes that are traditionally considered to be''good''observer, that is, as impassive people,''''neutral, self-confident, regardless of their emotions and designed to hide and ignore their reactions to what one hears, it is more appropriate to make available to really understand what the other is saying, also highlights possible difficulties in understanding. This makes it possible to establish relations of recognition, respect and learning mutual. To become an''active'', the listener must be open and available to others and not just what it says, but also to themselves, to hear their reactions, to be aware of the limitations of their views and to accept not knowing and not difficult to understand.
When you practice active listening, instead of asking with attitudes that are traditionally considered to be''good''observer, that is, as impassive people,''''neutral, self-confident, regardless of their emotions and designed to hide and ignore their reactions to what one hears, it is more appropriate to make available to really understand what the other is saying, also highlights possible difficulties in understanding. This makes it possible to establish relations of recognition, respect and learning mutual. To become an''active'', the listener must be open and available to others and not just what it says, but also to themselves, to hear their reactions, to be aware of the limitations of their views and to accept not knowing and not difficult to understand.
The main elements that characterize a good listening activities are:
- suspend value judgments classificatory and urgency, trying not to define a priori the your partner or what he says in''categories''of meaning coded notes and
- observe and listen, gathering all necessary information on current status, noting that silence helps to understand and that the real play is always new, it is never defined in advance as a renunciation of knowledge already acquired
- put yourself in someone else's shoes - to show empathy, trying to take the perspective of the person you are talking and sharing, as far as is humanly possible, the feelings that manifest
- checking understanding, both the content of the report, reserves, and so the opportunity to ask questions open to facilitate the exposure of others and improve their understanding
- care logistics, paying attention to the physical-spatial environment in which communication takes place to facilitate the other person and make him feel as much as possible at ease.
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